What is a Customer Support System?
The Customer Support System is in place to ensure that
your issues are resolved in a timely manner.
Filipino Movie Rentals’ Customer Support System
easily tracks issues submitted with an Incident Ticket
which confirms that we receive your request, direct
it to the appropriate department, and at the same time
allows you to track status of your request.
How does the Customer Support System different
from an e-mail system?
There are several advantages of a Customer Support
System over a regular e-mail system. However, from the
customer's point-of-view, the main advantage is that
with e-mail, there is a possibility that your message
might not reach the recipient while with a Customer
Support System, you will always receive a confirmation
ticket number to confirm receipt of your request and
to allow you to track status of your inquiry. |
